Delete your account

How to request deletion

Email thannican@innovait-systems.com from the email you use, or include your registered mobile number so we can verify the request. Please tell us:

• Your registered mobile number
• Your name
• Whether you use ThanniCan as a vendor or a customer

We verify ownership of the account before deleting it, and confirm once it’s done — typically within 30 days of a verified request.

What gets deleted

Your profile and personal information — name, mobile number, addresses, saved preferences and push-notification token — are deleted, and your account is closed.

What we may retain

We may retain certain records for as long as required by law — for example, invoices and transaction records needed for accounting, tax or dispute-resolution purposes. Retained records are kept only for those purposes and for the period the law requires.

Before you delete

• Settle any outstanding balances with your vendor or customers.
• Download any invoices or statements you want to keep.

Need help?

Contact thannican@innovait-systems.comand we’ll guide you through it.